New
—
Awaiting action
Unassigned
—
Needs an owner
In Progress
—
Being handled
Pending
—
Waiting on customer
Resolved
—
All time
Total
—
All time
Loading tickets…
Metrics & Performance
All time
Support Volume
Created
Replied
Resolved
Loading metrics…
Team Management
Add, edit roles, and manage agent access
Loading team…
Customers
Loading customers…
Loading customers…
Macro Responses
Use {{customerName}} {{orderNumber}} {{rmaNumber}} {{productName}} {{csName}} as placeholders
My Settings
Profile & Signature
Appended to every reply you send
API Configuration
Backend endpoint
Pre-configured. Only change if your API Gateway URL changes.